What Is Cognitive Operations? The Human Competency for Safe AI
We’ve spent years building IT operations, security operations and now AI operations. But there’s a missing layer: the operational capability that...
Team CM
Dec 9, 2025 3:42:00 PM
For years, “managing human risk” usually meant:
train people once a year, run phishing simulations, track click rates, repeat.
That model hasn’t moved the needle enough. Human factors still appear in the majority of breaches worldwide. In an AI-enabled world, that gap becomes even more dangerous.
Enter modern Human Risk Management Programs.
A modern Human Risk Management Program is a continuous, data-informed, culture-aligned effort to understand, measure and influence how humans create and reduce risk.
It’s not a campaign. It’s an operating system.
Modern programs:
Focus on behavior and outcomes, not just content and completions
Integrate with AI governance, cyber risk and compliance, instead of sitting on the side
Use measurement (behavior, norms, incidents, culture signals) to drive improvements
Recognize high-risk roles and AI-heavy workflows as special cases
Invest in resilience and enablement, not just “don’t do that” messaging
AI doesn’t replace human risk; it amplifies it:
Shadow AI use increases exposure
Misconfigurations and access creep affect AI and data platforms
Over-trust in AI outputs becomes a new failure mode
Deepfakes and AI-boosted social engineering target the Psychological Perimeter directly
Modern Human Risk Management must explicitly address AI workforce risk:
how your people discover, adopt, misuse, and adapt to AI in real work.
While details vary, most effective programs have four pillars:
Strategy & Governance – tie human risk into cyber, AI, compliance and business strategy
Culture & Psychological Perimeter Design – norms, stories, leadership behavior, Human OS
Education & Mindset Shift – from “what not to do” to “how to think and decide”
Measurement & Metrics – beyond click rates: behaviors, resilience, culture indicators
These are the same pillars we outline in our Psychological Perimeter guide.
The speed of AI adoption, the shift in workflows, and the “not if but when” reality of modern attacks mean you can’t afford a thin, checkbox version of human risk. You need a program that:
Treats humans as a control surface, not a liability
Helps your workforce become ready, willing and able to work safely with AI
Gives the board real visibility into human risk and resilience, not just technical metrics
For a full blueprint, read:
“The Psychological Perimeter: Human Risk, AI, and the New Frontline of Cybersecurity.”
“AI Workforce Risk: The Problem You’ll Only See When It’s Too Late.”
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